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Support Services

Aleph University is committed to providing comprehensive support services to ensure all students can succeed in their academic journey.

Accessibility

At Aleph University, accessibility is fundamental to our commitment to caring, supporting, and respecting every community member. The student requiring individualized attention should contact the Office of Student Services of Aleph University, stating their unique requirements to be considered.

Aleph University provides students with disabilities programmatic and physical access in compliance with section 504 of the Rehabilitation Act of 1973, as amended, the Americans with Disabilities Act of Amended, of 2008, and the Rehabilitation Act Amendments of the Workforce Investment Act of 1998.

Since Aleph University is an online institution, we do not have to provide physical accommodations. We do, however, support students with disabilities through the Academic Committee, who assesses the student's needs and recommends an appropriate study plan tailored to each individual case. Furthermore, the professor is informed in writing of the student's disability and the suggested actions to take so that the student can achieve his/her learning objectives. A copy of all issued communications will be kept in the student's file.

Types of Accessibility Challenges

There are various challenges that users with an impairment might experience while accessing their educational online program:

Visual

Visual impairments can be partial or full blindness, color blindness, cataracts or age.

Mobility and Dexterity

In case of web users these impairments relate to movement and control that affects using mouse or keyboards due to limited movement, shakes, difficulty holding a mouse or difficulty with fine control, missing a limb.

Auditory

Impairments that hinder a person's ability to hear, deafness or partial deafness.

Cognitive

Generally considered something that affects a person's brain, e.g., dyslexia, memory issues, problem solving issues, attention deficits, hyperactivity, reading disabilities, etc.

We encourage students with disabilities to visit the Accessibility Resources site and learn more about accessibility at the university. Professors and students can reach this site at www.alephuniversity.us/accessibility and find valuable general tips that support accessible education.

Accessible Classroom

Incorporate the tips in this section to start making classes more accessible today and in the future.

  • When referring to information on a screen or white board, verbalize what is written for students with limited vision.
  • Remove the images on the presentation to assist blind students or with low vision.
  • Provide lecture notes in advance.

Accessible Online Documents

An accessible document is usable by all students, regardless of their ability. Aleph follows these techniques to generate accessible documents:

  • Use bold font to show emphasis.
  • Use a simple and sans serif font (e.g. Arial, Tahoma, or Verdana).
  • Maintain high contrasts, black text on white background.
  • Use at least 12-point type for documents.
  • Use at least 30-point for presentations.
  • Add alternative text to all images.
  • Use real text rather than text within graphics.

Technical Support

There are several tools available for students to learn how to navigate the University's online platform. These include:

1. Informational Courses

Free and non-credit informational courses are available for all students and instructors. These courses are not related to academic content, but rather are a tool to better understand the online platform.

2. Support Forum

The support forum allows students and instructors to post a platform-related question or problem at any time. Questions posted in the support forum receive a response within 1 business day. Students, faculty and staff can submit support cases when they are experiencing technical problems with a laptop, a computer, hardware in a classroom, a wireless connection, logging into an account or issues with other IT services.

  • •Support cases are how we track client service. To submit a service request students can write an email to it@alephuniversity.us. Students must include their student ID, the service they may be experiencing issues with, and any other related information.
  • •The issue will be logged in the system and an IT agent will contact you, generally within 3 business days.

3. Chats

For real-time support, students and instructors can use a free online voice and chat system that connects users with technical support staff.

4. FAQs, Demos, Manuals

Comprehensive documentation is available to help students navigate the platform and resolve common issues.

Need Technical Assistance?

Our support team is here to help you with any technical issues or accessibility needs.

Contact IT Support